FAQ

AnswerYou can select your vehicle's year, make, and model on our website. Then, find the correct category for the part you are searching for. You will then be directed to a page that shows all the parts that fit your search.

Once you have chosen a product, check the fitment information on the product page. These details include the drivetrain, body type, position, and other details specified in the "Notes" section. By ensuring that these details match your car's specifications, you will ensure that the part fits your vehicle..

For delivery within Canada, you expect that your part will arrive within 2-4 days of the date of shipment. Please remember that this is an estimate, as the delivery time may depend on external factors such as carrier delays or unforeseen circumstances. Orders in Eastern Canada will typically be delivered quicker than those in Western Canada.

If you are unable to find a specific part on the PartsGo website, please contact us to see if we offer this. We may be out of stock in that item, or we can assist you in procuring the item that you need for your vehicle..

AnswerWe understand your concerns for your privacy. Your card and payment information are solely accessed and used by your bank to process the payment. Rest assured, we do not receive, know, or download any information regarding your financial data.

To initiate a return, please get in touch with our customer service department at info@partgo.ca with an explanation of the reason and evidence in the form of pictures to help us understand your situation. Our customer service team will assist you with the return process.

At PartsGo.ca, we promise to offer the highest quality aftermarket auto parts. We never compromise on product quality, even if our prices may be well below our competitors. Our products are manufactured by globally recognized leaders in their respective fields. We continue to do our due diligence to ensure that every supplier offers premium-quality parts for your needs.

PartsGo was founded by car industry professionals who have been in the business for decades. We strive to provide customers with the highest service, quality, and respect. We prioritize maintaining good relationships with our auto part suppliers; thus, our business ensures that we constantly listen to our customers to provide each individual with the part they need at an affordable price. Our company was founded on service, quality, and respect.

Most products purchased from PartsGo are eligible for a limited lifetime warranty. This means that if you have a defect in your product due to a manufacturer error, we will replace this part for you. However, if a defect instead arises from everyday use, wear and tear, or improper installation of the part that a professional mechanic did not perform, the warranty does not apply. Our manufacturers have set the quality and durability of our products. The manufacturer's warranty is referred to if we must determine the eligibility and conditions of the issue or defect, time or mileage coverage, and more.

No. We currently only offer shipping to Canadian addresses. Please visit our shipping policies to learn more.

We do not offer installation. We only sell the parts to our customers. However, we recommend every customer seek the assistance of a professional car mechanic to ensure that the installation is conducted correctly, and to remain within the guidelines of the warranty policies.

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