At partsgo.ca.ca, we are committed to providing exceptional service to our valued customers in Canada. We understand that there may be instances where you need to return a product or request a refund. To ensure a smooth and hassle-free process, we have developed the following return and refund policy:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, all items must be in the same condition as when you received it, unworn or unused, have no sign of tear or grease on it, with tags, and be in their original packaging.
Reasons for Return
-Defective products: Should the reason to return be a result of a mistake made by PartsGo or the manufacturer of the product (defective products), we will issue a full refund to the original payment method. Examples are if the product is delivered damaged, the product is incorrect, or defective in other shapes or forms. We will issue you a return label and you can send the product back.
-Customer Remorse: Should the reason to return be as a result of a mistake made by the customer. Examples are the customer ordered the wrong product, the part does not fit as a result of the customer choosing the wrong part, or they no longer pursue the part. In this case, the customer is responsible to return the product and pay the applicable shipping fees. We will then issue a refund to the original payment method with a 20% restocking fee deducted from the total billed amount.
Initiating a Return
To start a return, please contact us at firstname.lastname@example.org with an explanation and evidence (pictures) to help us better understand the issue. Please note that returns will need to be sent to the following address: 18 King Street East Suite #1400, Toronto, ON M5C 1C4, Canada
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
If you receive a damaged, defective, or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right by either providing a replacement or issuing a refund.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.
If you have any further questions or concerns regarding our return and refund policy, please contact us at email@example.com. Our dedicated customer service team is here to assist you.